Scenario 3: Solution-Oriented Approach with Options
Let’s take our “Solution-Oriented Approach with Options” example and go a little deeper to show how adapted conversations can lead to more clarity and positive outcomes. Click here to replay video.
Our patient knows she’s a tough case but still, she wants to work with you. So think about ways to tackle her challenges with positive language and a solution-oriented approach.
For certain, you’ll want to set expectations — for example, if a particular treatment is still new — but it’s also important to assure the patient that you are willing to try an alternative valid option
Say this:
“If you’re willing to try it, understanding the potential challenges we’ve discussed, we’ll absolutely support you.”
Not that:
“Regardless of the cause/challenge, my treatment recommendation wouldn’t change.”
“(I value) a doctor who is optimistic and hopeful even when things are hard. A doctor who is willing to try a new protocol if the results of the old protocol didn’t work.”
Katherine, 37, trying to conceive for 3 years
