Introduction

Words have power and word choice matters.

When communication breaks down, there are effective and efficient ways to convey information. It’s not just about sharing facts and options but how you communicate that matters. More compassionate, clear discussions not only save both patients and providers valuable time, they ultimately lead to more positive experiences for all parties.

Now that you’ve gone through the Re-Frame exercise and understand how to re-construct the different key patient scenarios in your mind, let’s look at how to put them into your practice.