Envision a Positive Medical Practice with These Key Phrases
Another important aspect for improving or enhancing practitioner-patient interactions and your overall practice success is to imagine the best-case scenario of what you want for your overall practice. Here, too, language is important — and by using the guidance of the Real Talk 4 “E”s Protocol, we can inject empathy, encouragement, empowerment and even education into even the smallest interaction.
To that end, consider using these phrases in your practice today:
“Hi [patient name]. It’s nice to meet you/see you again.”
“How are you feeling?”
“Your situation is challenging, but we will find a solution.”
“Let me explain how this works.”
“We will work through this together.”
“Do you have any questions?”
“I have hope that we can help you find a path to parenthood.”
“We have a dedicated support staff and helpful referrals for you to consult.”
“Thank you.”
