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Set the Stage for 5 to 1 - Pregnantish Verified

Set the Stage for 5 to 1

Real Talk Series Workshop: How to Have Happier Patients in Less Time Key Takeaways Set the Stage for 5 to 1

Set the Stage for 5 to 1

Psychological researcher and author John Gottman has shown that it is the balance between positive and negative interactions during communication that determine happy relationships. Indeed, evidence shows that for every negative interaction, we need (five or more) positive interactions to counteract the dissonance or sense of conflict and develop or maintain a stable and happy relationship.

This means that healthcare providers should consider finding simple ways to quickly create a positive environment and set of positive interactions, because if a first visit goes poorly, there may not be a second chance or enough opportunities to smooth over a negative patient-clinic experience.

Research states that we need at least 5 positive interactions to counteract one negative one to develop or maintain a stable and happy relationship.

Why Marriages Succeed or Fail, John Gottman
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